New this year! 

Welcome Back! We hope you are relaxed, recharged and ready to start a new school year. This year, we have some new updates and exciting changes to share with you.

First and foremost, the International Health Plan fee has increased to $725 for 12 months of coverage. This fee change gives you access to new features and services! These new services are accessible starting September 1, 2021 and were built to help and support you throughout your academic journey.

Your coverage includes but is not limited to:

• Doctor’s Visits
• Diagnostic Tests
• Emergency Hospitalization
• Emergency Transportation
• Vaccinations with a doctor’s referral
• Travel coverage
• Psychology and psychiatry services

And much more!

•        Submit A Claim
•        Download your Health Plan card
•        View Coverage information
•        Find a doctor OR
•        E-visit with a doctor right from your phone
•        Talk to a counsellor and more!

2. I.M Well

•         Stress                                                      
•         Depression
•         Legal Issues
•         Life Coaching
•         Relationships
•         Financial

Please Note: The new website URL to access your coverage details, services and more has changed to www.studentvip.ca/nscad. Please use this URL moving forward as the old one will not be in use moving forward. 
 

As a precaution to prevent unnecessary risk of COVID-19, the MSI reception location at 230 Brownlow Ave in Dartmouth is closed to the public. Please contact by phone 902-496-7008 or toll free 1-800-563-8880.

Office hours are Monday to Friday 8am to 5pm. You will need information from your Study Permit and your passport when calling, so be sure to have them on hand.

Our team has put together a new International Glossary Booklet to help you better understand your health plan and the terms it entails.

Click HERE to view. 

COVID-19 Updates

For the most up to date information about coverage, click here

Information is ongoing and information on this website is subject to change without notice. All individuals are encouraged to keep up to date with the Government of Canada statements and contact Medavie Blue Cross or CanAssistance where appropriate.

March 19^th
 
Medavie Blue Cross, the travel and primary care insurance provider for the Student VIP and Student VIP International Health Plans including Backpack continues to provide updates relating to COVID-19, coverage, and resources. Members asked to stay up to date on information as it becomes available from Medavie Blue Cross by visiting the dedicated website here.

​March 18^th
 
The Government of Canada has asked all Canadians abroad to return home. We understand that this is not as easy as it sounds.  If you need medical assistance or assistance to return home, please contact CanAssistance. If you are in the US: 1-800-563-4444 press 1 if you are outside of the US 1-506-854-2222
 
If you are abroad and cannot return home because you are in quarantine, your coverage is still in force. All coverage and claims are subject to policy wording. For eligibility and or coverage please contact CanAssistance. If you are in the US: 1-800-563-4444 press 1 if you are outside of the US 1-506-854-2222
 
International students who are abroad and cannot return back to Canada due to border restrictions for Non-Canadians, please contact Student VIP International with questions or concerns at inquiries@internationalhealth.ca 
 
International students enrolled on the Student VIP international health plan who are in Canada and become sick with newly developed symptoms that may be due to the COVID-19 virus (cough, fever, sore throat, breathing difficulty, etc.) will have coverage for medical services. Please follow the steps below for care.
 
Every individual who is experiencing non-emergent symptoms of COVID-19 are asked to call Nova Scotia telehealth at 811 before visiting a hospital or doctor’s office. The nurses will determine if you require further testing and direct you to the most safe and appropriate resource. If you are having difficulty breathing, please dial 911 or visit your local emergency room.
 
Access to virtual health care services will remain available for all students.




March 13^th

COVID-19 

Rest assured your Student VIP International Health Plan has appropriate coverage and measures in place to support and assist students during the current COVID-19 outbreak.
 

ACCESSIBILITY

Students can access their plan and services virtually and remotely in the event of school closures. Found online are:

• Your health plan card
• Coverage details and brochures
• Plan forms and documents
• Make claims
• Find a Doctor
• Virtual Doctor Services
• Live chat with a Student VIP agent
• and more!
   

TRAVEL COVERAGE & ASSISTANCE

There is travel coverage in place through the International Student Health Plan to cover costs for:

• Medical Care and Assistance
• Evacuation

Certain eligibility requirements must be met in order to qualify for coverage.

If you are currently abroad and require assistance, please call the 24/7 CanAssistance support line:

If your school or program has cancelled all academic related travel you may qualify for trip cancellation and interruption coverage. Proof of cancellation from the school or program is required.

To make a travel related claim, please contact inquiries@internationalhealth.ca for assistance.
 

PREVENTION

• washing your hands often
• avoiding contact with people who are sick
• practicing proper cough and sneeze etiquette
• staying home if you or your child is sick
• Keeping up to date with government and provincial statements and advice

IF YOU ARE FEELING UNWELL

Please contact Nova Scotia’s telehealth service by dialing 811. Most provincial health authorities have advised that unless in an emergent situation, to avoid crowding hospitals, and visiting your doctor’s office or local walk in clinic to prevent the spread of germs and to protect vulnerable persons.

To keep up to date with the Government of Canada’s information on COVID, please visit:
https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

SYMPTOMS OF COVID-19

Symptoms are similar to the cold and flu. If you have similar symptoms, don’t panic.

People may experience:

• Runny nose
• Sore throat
• Cough
• Fever
• Pneumonia
• Difficulty breathing (severe cases)
   

If you need to see a doctor for newly developed symptoms of illness including but not limited to fever, cough, sore throat, difficulty breathing, there is coverage available under your international student plan to cover these costs.

COVERAGE QUESTIONS & CONCERNS

Medavie Blue Cross  
CanAssistance - Travel Assistance Provider  
Student VIP International

We're making it easier for students to get confirmation of coverage for major medical care. If you are wondering if your pre-existing condition is covered or if your surgery,  x-ray, or doctor's appointment is going to be covered, you can complete this form to confirm eligibility prior to seeking the service. This form can be completed and sent in to studentvip@medavie.bluecross.ca. The claims team will review and respond to you with the approval or denial within 48-72 business hours. 

Click HERE to access the form.

Effective September 1^st, 2019, Medavie Blue Cross™ will be the administrator for the NSCAD International Health Plan. Starting in September, this website will be updated to reflect all of the new Medavie Blue Cross™ information. What does this mean for you? 

NEW Group Policy Number: 92655

Contacting Medavie Blue Cross: If you require emergency assistance, please call 1-800-563-4444 and press 1. If you have general questions about coverage or claims please call 1-833-867-3468.

Submit a Claim: email admin@internationalhealth.ca for a claim form.

New Students:
If you receive any medical services, please submit your expenses to Medavie Blue Cross™ via email at nscad@medavie.bluecross.ca. If you have questions about your coverage please contact us directly for assistance at admin@internationalhealth.ca.

Each year the international health plan enters a blackout period from September 1 – beginning of October.
 
This means, that until we received a list of students who are covered under the plan by the University, your health plan card will not work up front for services. However, you still have valid coverage during the blackout period.
 
During the blackout period, if you need to seek medical care, you can do so at the campus health clinic.
 
If you visit a clinic other than the campus health clinic, you may be asked to pay up front for services. If you do pay up front, you can submit a claim for reimbursement. Reimbursement will be made if the claim is eligible and after the blackout period.
 
If you have any questions or concerns about the blackout period, please email us at inquiries@internationalhealth.ca or call 1-888-918-5056 ex. 42 or ex. 34.
 
If you are experiencing a medical emergency, please visit the local hospital.