For questions regarding claims contact Cowan Insurance directly:

Phone: 1-888-509-7797

Email: ISHP@cowangroup.ca

How to Submit an International Claim
If you have paid up front for medical services (doctor visits, emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).

(New) By Online Claim Form:
Please click here to submit your claims virtually and upload any supporting receipts, medical notes, prescriptions, etc.
NOTE: If you have a Canadian Bank Account, please upload a copy of your void cheque for faster reimbursement.

By Mail or Fax:
Please access the manual claim form here. Once you have filled out the form, please mail or fax it along with any supporting documents to:

Cowan Insurance Group
700-1420 Blair Towers Place, Ottawa ON K1J 9l8
Tel.: 1-888-509-7797 | Fax: 613-741-7771

* All International Student Medical and Wellness Plan claims must be submitted within one year, otherwise the claim will not be considered valid and will be denied.
* You are responsible for all fees charged for any supporting documentation.
* Failure to complete and sign this form in its entirety or submit supporting documentation will delay claim processing.

• Ensure you complete as much of the form as you can to avoid delays in processing. You must include your name, student ID number and contact information.
• Include the invoice or receipt from your medical appointment with your claim form.
• Include any medical notes, doctor notes, lab results or prescriptions to support your claim.
• If mailing your claim, please keep copies of all of your documents.