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Group Policy #0099091000 International Group Policy #99092
Make a Claim

If you have paid up front for medical services (doctor visits, prescription medication,emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).

If you have receipts for prescription drugs, dental, vision, or paramedical (massage, physio, etc) expenses please submit these to the ASU Extended Health and Dental Plan - information on how to submit this type of claim can be found here.

Please see the steps & tips below to submit your claim. It is highly recommended that you set up your direct deposit to get your reimbursement faster! Please visit the "Claims Reimbursement" Tab located below!
Claims Status: For claim status information, please contact Medavie Blue Cross directly at 1-833-867-3468 or acadia@medavie.bluecross.ca. You can also view the status of your submitted claims through your ‘Claim History’ found in the Medavie Blue Cross Portal or Mobile App.

IMPORTANT: Intentional misuse of your student benefits including falsifying documents such as receipts and invoices and submission of fraudulent claims will result in immediate termination of benefits, repayment and in most cases, reporting to authorities and legal action. 
  • How To Submit a Claim
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  • Tips
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  • My Peak Mobile App
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  • Claim Question?
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  • International Plan vs Health & Dental Plan
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  • Claims Reimbursement
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  • Translated Claim Instructions
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How to Submit an International Claim


If you have paid up front for medical services (doctor visits, emergency hospital expenses, lab tests, x-rays, etc.), you will need to submit a claim for review for reimbursement (receive money back).


(New) By Online Claim Form:
Please click here to submit your claims virtually and upload any supporting receipts, medical notes, prescriptions, etc.
NOTE: If you have a Canadian Bank Account, please upload a copy of your void cheque for faster reimbursement.

NOTE:
  • Accidental / Emergent Dental benefit claims are covered at a dental office provided that the dentist provides supporting documentation that care was received due to an accident or emergency. If this documentation is not received at time of claim there will be delays with processing as we wait for this information to be made available.
  • Travel vaccines are not eligible for coverage unless you require it for a school course. In order to review the claim for eligibility please include supporting documentation that your course required the vaccine.

By Mail or Fax:

Please access the manual claim form here. Once you have filled out the form, please mail or fax it along with any supporting documents to:

Medavie Blue Cross
1981 McGill College Avenue, Suite 100
Montreal, QC, H3A3A7
Fax: 1-844-622-6063

* You are responsible for all fees charged for any supporting documentation.
* Failure to complete and sign this form in its entirety or submit supporting documentation will delay claim processing.

 
  • Ensure you complete as much of the form as you can to avoid delays in processing.  You must include your name, student ID number and contact information.
  • ​Include the invoice or receipt from your medical appointment with your claim form.
  • ​Include any medical notes, doctor notes, lab results or prescriptions to support your claim.
  • If mailing your claim, please keep copies of all of your documents.


Instructions on how to register for My Peak

1. Download the My Peak app in the App or Google Play Store
2. Select ‘Create’ Account and use group code ASUINTL
3. Click the link in your email and login to the app
4. Select the wallet card icon on the bottom right
5. Select Health Plan Card and complete the fields
 
Download your free international student app today for access to resources about your health plan and campus! Search "My Peak" in your app store to conveniently:
  • Submit a claim
  • Download your Health Plan Card
  • View coverage information
  • E-Visit with a doctor via video right from your phone
  • Talk to a counsellor
  • and so much more...
If you or a loved one are experiencing a Crisis Situation, dial 9-1-1 or campus security.

For questions regarding claims contact the Acadia Health Plan Office or Medavie Blue Cross directly.
 

Medavie Blue Cross Claims Telephone Number: 1-833-867-3468
 

Medavie Blue Cross Clams Email: acadia@medavie.bluecross.ca

Do you want to know the difference between the International Plan and the Health and Dental Benefits Plan? 

Download the Health Care Roadmap HERE!
Medavie Blue Cross™ will issue reimbursements in the form of a paper cheque, to the address on file, if there is no direct deposit information provided. Please note that cheques are considered stale dated after six months unless certified. If your cheque is stale dated within 12 months of the end of the policy period in which your claim was incurred, you can contact Medavie Blue Cross directly to have the cheque reissued. If you are requesting to reissue a stale dated cheque that is beyond 12 months from the end of the policy year in which the claim was incurred, you must contact Student VIP directly. Any requests made outside of this timeframe may not be honoured.
  

Find out how to get your money faster!

Have a Canadian bank account? Set up direct deposit for faster reimbursement!
 
Online:  Add your banking information directly in your Medavie Blue Cross account
Manual: Fill out a Direct Deposit Form and send it to Medavie Blue Cross via email (acadia@medavie.bluecross.ca) or mail it to the closest Blue Cross office address listed on the form.
 

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