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Do you have questions about Your Benefits?
See where the best place is to get the answers you need!
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I have general questions about my Benefits...

 

How do I use my Health & Dental Benefits?

What does my International Basic Health Plan cover?

What am I covered for?

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Live Chat

For a quick, immediate response between 8:00am - 8:00pm AST.

NOTE: Our Student VIP Representatives will make every effort to assist with specific coverage and eligibility questions.
Ultimately, the policy document is the only true indicator of coverage.
Please access your policy document in your Blue Cross portal for more information.

 

 

Click to start a Live Chat

Book an Appointment

Schedule a 15 minute meeting to speak with a Student VIP representative about Your Benefits.

Click to book an appointment


Phone

For a quick, immediate response between 8:30am - 4:30pm EST. Can leave a voicemail after hours, you will receive a response the next business day.

1-888-918-5056

Email

You can expect a response the next business day.

info@studentvip.ca

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I wish to speak directly to someone in SMUSA...

 

How do I obtain a plastic Benefits Card?

I was double-billed for my fees, how do I get this corrected?

What are my options for coverage when I graduate?

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Health Plan Office

Student Centre, Room 522 (Main location for September to May)
Hours: Monday to Friday from 9am - 5pm


Phone

902-496-8754



Email

You can expect a response the next business day.

healthplan.smusa@smu.ca

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I have questions about
a claim...

 

Has my claim been processed?

I don't understand the final decision of the claim.

How long until I get reimbursed?

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Phone

For a quick, immediate response between 8:30am - 4:30pm EST.

1-833-867-3468

 

 

Email

You can expect a response the next business day.

saintmarys@medavie.bluecross.ca

 

Emergency Assistance (International Medical Coverage)

Available worldwide 24/7 in 140 languages
Assistance in Canada and US: 1-800-563-4444 press 1 
Outside of Canada and US: 1-506-854-2222

 

 

 


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